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DryitOnline - Terms & Conditions

Order Turn-Around Times

As standard, the pick-up timeframe is the day after the date of order. However, whenever possible, DryitOnline will endeavour to pick up your garments on the same day you place the order (subject to the order being placed before 9.30am) and returned to you the day after they are picked up. As the dry-cleaners we use are very particular about their cleaning standards they may, at times, re-clean an item if it is not up to their standards and this would increase time taken to return. That means, that if you need your garment for a special event, place your order with plenty of time for a quality result to be delivered in time.

Orders must be placed before 9:30am Monday to Thursday within a valid pick-up/delivery suburb to be picked-up and returned within the week. This does not apply to tailoring and alterations, furnishing or stain removals.  These processes can take up to 3 days. Don't forget to put a copy of your order confirmation in with your order.

DryitOnline is primarily a service available to business addresses. Your drycleaning needs to be available at your registered address for pick-up by our team when they call during business hours. This applies from the time the order is placed. The same applies for drop-off. This may require you to leave your drycleaning with reception/security etc to ensure you don't incur additional cost from a re-visit by our pick-up team. Our residential service has been suspended until further notice.

DryitOnline's hours are Monday to Friday 8am to 4pm excluding public holidays. See FAQ for our Christmas Shutdown period.

Limitation of Liability

DryitOnline provides a payment-portal service and picks the best Dry-cleaners to look after it's Clients, and does its best to ensure that the standard of dry-cleaning provided is of the highest quality. In the event that there is a dispute between the Dry-Cleaner and Client, for whatever reason, DryitOnline will do it's best to facilitate a mutually acceptable outcome for both parties. In the event either party is not satisfied with the outcome of this facilitation then DryitOnline will not be held liable or responsible for further action the parties may decide to pursue.

International Copyright Protection

New Zealand is party to various international agreements and treaties which have been established in order to protect copyright owner’s right overseas. These include:

  • The Agreement on the Trade-Related Aspects of Intellectual Property Rights (TRIPPS);
  • The Berne Convention for the Protection of Literary and Artistic Works (members are listed in Schedule 1 below); and
  • The Universal Copyright Convention.
DryitOnline copyright is protected under the copyright laws in all other countries that are parties to those treaties and agreements (Schedule 1)

Copyright/Intellectual Copyright Terms

            1.         DRYITONLINE.CO.NZ Limited – 2009 – All Rights Reserved.


2.         All Copyright in this document (including all information, diagrams, pictures, content and materials) is expressly held by DRYITONLINE.CO.NZ Limited (“DRYITONLINE”). The ownership of the DRYITONLINE’s systems, software, programmes and technologies, its names, marks, all of its documentation, presentations, patents, ideas, know-how, copyright, logos and other intellectual property rights (the “Intellectual Property”) are owned by DRYITONLINE.


3.         Other than for the purposes and subject to the conditions prescribed in this notice including any applicable Copyright legislation, no part of the Intellectual Property including this document may in any form or by any means (including without limitation electronic reproduction, photocopying, micro-filming, scanning, recording or otherwise) be reproduced, stored in a retrieval system or transmitted without first obtaining the written consent of DRYITONLINE.


4.         No licence express or implied to reproduce the whole or any part of the Intellectual Property including this document is granted by DRYITONLINE to any person or entity including without limitation any recipient of this document.


5.         All persons in possession or who read this document acknowledge DRYITONLINE’s ownership of the copyright and Intellectual Property, and that any infringement of the copyright and/or the Intellectual Property will cause loss or damage to DRYITONLINE.

General Copyright Terms

"Content" means all Trade Marks, text, graphical and other visual content, as well as all audio content and other information contained in our Website

            Trademarks" means all of our trademarks, whether registered or unregistered

1.1           Unless otherwise specified, we are the owner or possess rights in respect of the copyright in all property rights in the Content and materials appearing on the Website, including the text, site design, logos, graphics, icons, button icons, audio clips, software and images, as well as the collection, assembly and arrangement of those items. You are granted permission to electronically copy and to print hard copy portions of the Website for the sole purpose of ordering Products with the Website or using the Website as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without our prior written permission is strictly prohibited.

1.2           You may use the Content of the Website only for the purposes of reading and shopping at the Website, or placing an order and for no other purpose. All rights not expressly granted herein are reserved. Any unauthorised use of the Content appearing on the Website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

1.3           Material from the Website and other sites owned, operated, licensed or controlled by us or any of our related, affiliated, or subsidiary companies may not be copied, reproduced, distributed, modified, published, uploaded, posted, or transmitted in any way, without our prior written consent.

1.4           Modification, distribution, or use of the material contained in our Website for any purposes other than for your personal use directly violates our intellectual property rights. The material contained within this site is copyrighted and protected by world-wide copyright laws and treaty provisions, even if it is not stated to be so protected and is provided for lawful purposes only.

1.5           In order for you to use our Products, it may sometimes be necessary for us to download configuration or other software to your mobile device. This may happen automatically when you have requested that one of our Products be supplied to you. You acknowledge and agree that:

(a)           Your right to use such software is limited to being a mere licensee (not owner) upon license terms and conditions as may be notified to you by us or one of our third party suppliers at the time the software is downloaded to your mobile device;

(b)           If these licence terms are not notified to you and are not contained anywhere in the software which is downloaded to your mobile device, then you will receive a personal, revocable and non-transferable licence to use that software solely for use in conjunction with the relevant Product and for no other purpose. Any reverse engineering, decompilation, reproduction or redistribution of the software or any component of it is expressly prohibited;

(c)           Your use of the software will be free of charge unless we notify you that there is a charge. We may do this either by displaying the charge on our website or in any other terms and conditions which apply to that software

1.6           In connection with the supply of Products and services pursuant to the Website, we use a substantial number of trademarks and service marks on the Website. These trademarks and service marks may not be used or reproduced without our prior written permission.

General Terms & Conditions of Use

Terms and Conditions: Welcome to Dryitonline.co.nz Limited's ("Dryitonline") website. These terms and conditions of use ("Terms and Conditions") apply to your use of this website. By using this website, you are deemed to have read and agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you must leave this website immediately.

  1. Further Terms: As well as these Terms and Conditions the Privacy Policy also applies to your access to and use of this website. You should ensure that you read the Privacy Policy in conjunction with these Terms and Conditions. By accessing this website you are deemed to have read and agree to be bound by the Privacy Policy as well as these Terms and Conditions. In addition, if you wish to make use of any of the goods and services offered by Dryitonline through this website, you must ensure you read the Terms of Service and the Purchase Terms as by making use of the goods and services offered by Dryitonline through this website, you are deemed to have read and agree to be bound the Terms of Service and as applicable the Purchase Terms. The Competition Terms will also govern your participation in any competition or promotional event ("Competition") provided by Dryitonline and/or any third party through this website, and by participating in a Competition you are deemed to have read and agree to be bound by the Competition Terms.
  2. Amendments: Dryitonline reserves the right to amend these Terms and Conditions from time to time. Amendments will be effective immediately upon being placed on this website. Your continued use of this website following such amendments being placed on this website will represent an agreement by you to be bound by the Terms and Conditions as amended. Such amendments may include replacing these Terms and Conditions with entirely new Terms and Conditions.
  3. Intellectual Property: Unless otherwise stated, Dryitonline is the owner or licensee of all copyright, trademarks and other intellectual property rights relating to this site and its contents. This includes without limitation all intellectual property rights in respect of all text, graphics, logos, images and software that are included in this website. Dryitonline's ownership of, or licensed right to use, such intellectual property, is protected by both New Zealand and international law.
  4. Licence: Dryitonline grants you a limited licence ("Licence") for the purpose of accessing and making personal use of this website. Any contravention by you of these Terms and Conditions or any other terms posted on this website or notified to you by Dryitonline which are intended to govern your use of this website, terminates the Licence Immediately. Under no circumstances, without the prior written approval of Dryitonline, may you adapt, reproduce, store, distribute, print, display, publish or create derivative works from any part of this website other than in accordance with the Licence. You shall not use any data gathering and extraction tools or software to extract information from this site. You shall not frame or utilize framing techniques to enclose any of the contents of this website without Dryitonline's express prior permission. You may not use any meta tags or other hidden text which incorporate Dryitonline's name or any of its intellectual property including trademarks, without the Dryitonline's express prior permission. Using any information or content included on this website other than in accordance with the terms of the Licence is strictly prohibited. You agree to fully indemnify Dryitonline for any loss or damage it may suffer in contract, tort, equity, statute, regulation or otherwise, including without limitation any economic loss, loss of turnover, profits, business or goodwill, whether direct or consequential as a result of your breach of the Licence, including, in respect of any third party claims against Dryitonline, its related parties, employees, contractors or agents.
  5. Registration: To acquire or make full use of all goods and services offered by Dryitonline through this website you will need to register for a member account, as provided for here. If you do choose to register for a member account you warrant that all information and personal details you provide to us are correct. You may not transfer your registration or any rights you may have in your Dryitonline member account to any other person or entity.
  6. Confidentiality of Passwords: If you register for a member account on this website you must keep all password and login information associated with your member account confidential and not disclose such information to any third party without first obtaining Dryitonline's written consent. You will be solely responsible for all activities undertaken and/or costs incurred under the use of your password and login. You must notify Dryitonline immediately if you know or suspect that your member account has been accessed by a third party or your login or password details have been, or may have been, obtained by a third party.
  7. Cancellation of Membership: Dryitonline reserves the right, acting at its sole discretion, to refuse to accept your registration request for a member account. Dryitonline also reserves the right, acting at its sole discretion, to cancel your registration and access to your member account at any point, if it believes you have breached these Terms and Conditions, the Privacy Policy, the Competition Policy, the Terms of Service or the Purchase Terms, or any other terms, or any other agreements you may have with Dryitonline. In such event you agree that Dryitonline will not be required to provide you with prior notice or explanation in respect of such cancellation. Notwithstanding the cancellation of access to your member account, you agree you will remain fully liable for any outstanding amounts or other liability owed to Dryitonline.
  8. Proprietary Notices: In the event that you are granted permission by Dryitonline to use this website or any portion of it or its content other than for personal use, subject to any contrary agreement you reach with Dryitonline, you must ensure that all copyright, trademark and other proprietary notices contained in the content are retained.
  9. Content: While Dryitonline has endeavoured to take all reasonable and appropriate care in the preparation of the content of this website and has no reason to believe that any information contained on this website is inaccurate, Dryitonline does not warrant the accuracy, adequacy, or completeness of such information or that such information is error free. Dryitonline does not undertake to keep this website updated. Dryitonline does not accept liability for any loss or damage which may result either directly or indirectly from reliance by you upon the accuracy or currency of information contained on this website including without limitation where such loss or damage is a result of or contributed to by the negligence of Dryitonline.
  10. Linked Websites: This website may contain links to other Websites ("linked websites"). Those links are provided for convenience only and may not remain current or be maintained. Dryitonline is not responsible for the content or privacy practices associated with linked websites. Our links with linked websites should not be regarded as approval or as an endorsement, of those linked websites, their operators or owners, or of any information, graphics, materials, products or services referred to or contained on those linked websites including further links contained on those linked websites, unless and to the extent stipulated to the contrary.
  11. Links: Dryitonline requires that you obtain the prior written approval of Dryitonline before providing any link to this website. Where such approval is given, you further agree that you will not use any Dryitonline logo, trademark or other proprietary graphic as part of such link without the express prior approval of Dryitonline.
  12. Accessing: You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. Dryitonline does not accept responsibility for any interference or damage to your computer system which may arise in connection with your use of this website or any linked website.
  13. Exclusion of Warranty: To the fullest extent permitted by law, in relation to your access and use of this website, any condition or warranty either express or which would otherwise be implied by law into these Terms and Conditions is hereby excluded. If you are accessing and using this website for the purposes of a business as defined in the Consumer Guarantees Act 1993, then you agree that the provisions of that Act will not apply to your access and use of this website.
  14. Exclusion of Liability: Under no circumstances will Dryitonline, its employees or its agents be liable to you in contract, tort, equity, statute, regulation or otherwise for any loss, damage, costs, legal costs, professional and other expenses of any nature whatsoever incurred or suffered by you or by any third party, whether direct or consequential (including without limitation any economic loss or other loss of turnover, profits, business or goodwill) arising out of any dispute or contractual, tortious or other claims or proceedings made by or bought against you which relate in any way to your access and use of the website or in respect of any failure or omission on the part of Dryitonline to comply with its obligations as set out in these Terms and Conditions.
  15. Limitation of Liability: In the event that any limitation or provision contained in these Terms and Conditions is held to be invalid or unenforceable for any reason and Dryitonline becomes liable for any loss or damage that would otherwise have been excluded, Dryitonline's maximum liability in contract, tort, equity, statute, regulation or otherwise for any loss, damage or injury directly or indirectly arising in respect of your access and use of the website is to be limited to $10 in New Zealand currency.
  16. Jurisdiction: This website is governed by and is to be interpreted in accordance with the laws of New Zealand and in all matters relating to or arising from your use of the website, you agree to submit to the non-exclusive jurisdiction of the Courts of New Zealand.
  17. Disputes: In the event that you have a dispute in respect of the content of this website or relating to or arising from your use of this website you must immediately notify Dryitonline in writing giving details of the dispute. If Dryitonline and yourself cannot resolve the dispute within fourteen (14) days, the dispute will then be submitted to mediation by a mediator agreed to by both yourself and Dryitonline or, failing agreement, appointed by the Arbitrators and Mediators Institute of New Zealand. If the matter is not resolved by mediation within fourteen (14) days from there, the matter will be submitted for arbitration by a single arbitrator to be appointed by the Arbitrators and Mediators Institute of New Zealand in accordance with the Arbitration Act 1996. Unless agreed otherwise by Dryitonline, all such mediation and arbitration proceedings shall take place at a venue in New Zealand to be chosen by Dryitonline acting entirely at its own discretion. All costs in relation to the staging of such proceedings (excluding for the avoidance of doubt any awards which may be made) shall be borne equally by the parties unless explicitly stipulated otherwise by the arbitrator or agreed otherwise by the parties.
  18. Failure to Comply: Dryitonline accepts no liability for any failure to comply with these Terms and Conditions where such failure is due to circumstances beyond its reasonable control.
  19. Waiver: If Dryitonline waives any rights available to it under these Terms and Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
  20. Severability: If any of these Terms and Conditions is held to be invalid, void, unenforceable or illegal for any reason, such provision shall be deemed to be severed from these Terms and Conditions and the remaining Terms and Conditions shall continue in full force.
  21. Queries: If you have any queries in regard to these Terms and Conditions please don't hesitate to contact us. 



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